Joint Commission International

Hospital Alemán was awarded the highest international accreditation










¿What is Joint Commission International?

Joint Commission International (JCI) is the most experienced organization accrediting health centers internationally. It was founded in the United States and, in the more than fifty years work, JCI has assessed more than 20.000 institutions around the world.

This includes hospitals, outpatient and primary care centers, mental health centers and home healthcare services.

Outside the United States, JCI has accredited more than 700 hospitals in 60 different countries. In Argentina, Hospital Alemán was the third institution to be awarded JCI accreditation.

¿How is the accreditation process organized?

Hospitals voluntarily decide to undergo an intense evaluation process to measure and improve the quality and safety of their services. JCI evaluators check compliance with more than 1,100 measurable objectives included in 14 chapters of transversal topics that demand maximum quality.

¿When did the "Auditing process for evaluation" take place?

JCI delegates performed the auditing between 24 and 28 June 2019.

¿Which were the information sources for the "Auditing process for evaluation" to obtain accreditation?

The evaluation included different sources to obtain information:

  • Interviews to patients and professionals.
  • Visits to hospital services.
  • Review of clinical histories and documents.
  • Observation of processes and behaviors

¿What is de objective when seeking accreditation?

The main objective is to develop a culture of quality and safety in all the Hospital areas. It is important to highlight that the accreditation is not an aim in itself.  It is the recognition that generates a strong commitment to go on working to improve all patients’ healthcare.

¿What was the previous work to obtain accreditation?

The process demanded three years of work and all the areas in the Hospital went through it as a great challenge.  Among other changes, it implied building improvement, modifications to how patient records are kept and diverse training courses for all the staff.

¿What other processes were changed and improved to obtain accreditation?

Some of the sectors that were improved are:

  • Hospital management.
  • Building and technology characteristics.
  • Medical and nursing processes, and in general, those of all health professionals.
  • Administrative and care processes, included in patient integral care.

¿What are the benefits of being awarded accreditation?

Some of the benefits of obtaining accreditation are:

  • Developing a health care framework with the patient as central axis: Evaluate patient quality of care, from the moment he/she arrives at the organization to his/her discharge.
  • Fostering patient safety: The standards especially highlight the contents centered on patient safety and risk reduction in clinical processes.
  • Evaluating all management processes: Implement a dynamic and participative management model, based on the best practices.
  • Developing an improvement instrument: Preparation for the accreditation process is an excellent horizon for institutional growth.  The accreditation itself offers a diagnosis of the whole Center that allows the development of a comprehensive quality plan.
  • Obtaining international recognition: A health institution accredited by the Joint Commission International complies with the quality standards of one of the highest standing accrediting institutions worldwide.